Terms and Conditions
We aim to complete your project within approximately 3–4 weeks from the receipt of fabric. It can sometimes be longer if the piece is larger, or requiring frame repair and restoration.
Additional work, which may not be apparent when a quote is provided, will be advised to the client on discovery and a course of action agreed. This includes frame repairs and other issues hidden by upholstery.
For us to schedule your work you must agree to the formal quote and make any requested deposit.
Clients are welcome to provide their own fabric. We charge a cutting fee of $20 per metre for client-supplied fabric. When a Client supplies his/her own fabric, it is their responsibility to ensure that the fabric is suitable for the purpose. If you plan to provide your own fabric then we recommend discussing its suitability with us first. Fabric supplied by the Client is at the client’s risk. If there is a shortage of fabric/imperfections it is the Client’s responsibility.
We cannot be held responsible for the behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the customer has acted against the manufacturer’s/retailer’s instructions, i.e. washing instructions, steaming etc.
Charges will be made for any corrections that are not our fault.
All old covers will be removed prior to upholstery, these covers will be discarded unless you advise they are to be returned, this advice must be written into the order.
All due care will be taken with your furniture while it is our care however goods are stored by us at owner’s risk. This means that we will pay no compensation if the goods are lost or damaged, unless we intentionally lose or damage them.
Payment is required with 7 days of receipt of your goods. Late payment may incur a charge.